HEALTH FUNDS

HOW TO SUBMIT YOUR CLAIM
Provider Name: You MUST use the optometrist's name: Dr William (Huyliem) Trinh (Do NOT use 'Anytime Contacts').
Documentation: Submit your claim using the Anytime Contacts receipt, which lists all required item numbers.
Your Benefits: You can claim at any time of the year. Unused benefits typically do not roll over; check your plan for your specific annual limits and renewal date.

GETTING YOUR RECEIPT
Easy Access: Download your receipt directly from the Download Your Health Fund Receipt button in your Shipping Confirmation Notification, which includes your tracking number.
Account or Re-order Access: Log into your account or click Re-order on the menu bar, select the relevant Order ID, open it to view the order details, click View Health Fund Receipt button to download your receipt. 

ESSENTIAL CLAIM RULES
Valid Prescription: You must have a valid up-to-date contact lens prescription. Only order the exact brand and prescription as prescribed by your optometrist.
Name Match: The order must be placed in the name of the health fund member making the claim.
Multiple Claimants: For orders that include lenses for multiple people, please email us at hello@anytimecontacts.com.au and quote your order number. To receive separate receipts, include each person's full name and their respective prescription details in your email.   
What You CANNOT Claim: Insurers exclude non-prescription/plano contacts, cosmetic products, solutions, eye drops, and shipping fees.

FRAUD WARNING
Health Fund Regulations: The name on the receipt must match the name on the contact lens prescription for the person the lenses were ordered for. Providing false information or breaching this regulation is a criminal offense for fraudulent claiming.

Up-to-Date Prescription?

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FAQs

You have two easy ways to access your official receipt:

  1. Shipping Confirmation Email: Click the "Download Receipt" button in the email that provides your tracking number.
  2. Your Account:
    - Log into your account or via Re-order.
    - From Order History, click on the relevant Order ID.
    - Click "Download Receipt" button and you will see your receipt formatted for printing.
    Note: A receipt is only generated once your order has been shipped.

To claim your health insurance optical extras benefit for your contact lens purchase, you simply submit the Anytime Contacts receipt directly to your health fund provider.

Your official receipt will be available for download from the Shipping Confirmation Email you receive once your order has shipped (this email will also contain your tracking number).

Your contact lens prescription must be up-to-date and administered by a registered optometrist within the last 12 months. The patient information and lens parameters on the prescription must exactly match the details of your order. You get a valid contact lens prescription only after a comprehensive eye exam and lens fitting from a registered optometrist.

Yes. You must have a valid contact lens prescription, not older than 2 years, from a registered optometrist for the specific contact lenses you wish to order. Remember, regular eye tests are essential for maintaining healthy eyes and good vision.

No. A contact lens prescription is different from a spectacles prescription and spectacles prescription cannot be used to purchase contacts. You must consult your optometrist for a contact lens fitting before ordering from Anytime Contacts.

You have two simple options:

  1. Upload: Use the designated "Upload" button on the Product page (can also upload a photo of your old boxes or receipt showing the prescription details).
  2. Email: Send your prescription to hello@anytimecontacts.com.au, quoting your order number for reference.

If you need any help, our friendly team is here for you:

📧 hello@anytimecontacts.com.au

📞 (02) 7257 6562 (Mon – Fri, 9am – 5pm AEST)