SHIPPING FEE Free EXPRESS shipping on order over $99. Use Code: FREESHIP. *Can't combine with other discount offer at the checkout. Please choose ONE promo code which gives you the most benefits to use at the checkout for each purchase. We charge a flat fee of $8.99 for premium express shipping to Australian addresses through Australia Post Express Service. If your order/re-order includes both ACUVUE and ALCON products, the shipping fee may double up and come to $17.98 (a glitch in the system and we apologize for the mistake and confusion caused), in that case we'll refund you the overcharged $8.99 ASAP. We've arranged the ACUVUE and ALCON products come to you in separate packages. This way you can receive your items faster at NO extra cost to you. Unfortunately we do not ship outside Australia.
WHAT IF I AM NOT HOME WHEN MY ORDER IS DELIVERED?If courier is unable to deliver, your order will be available for collection at your nearest Australia Post location.
DELIVERY DURING COVID
Premium express service normally requires a signature on delivery. However AusPost/StarTrack now has the authority to leave your package on your premises if it's safe to do so. Otherwise they'll take it to the nearest post office for collection
MY SPECIAL DELIVERY INSTRUCTIONSPlease leave your comment in the 'Note to Anytime Contacts' box on the cart page. We'll try our best.Ex. 'Authority to leave unattended' - only on safe premises and at your own risk.or 'Don't leave unattended' - implies collection at your nearest local post office.
OUR PROMISE Tracked delivery on all orders.
HOW SOON WILL I RECEIVE MY ORDER? Express delivery 2-6 business days Australia wide for in-stock orders - Express Post Delivery Network. AUS POST Latest Alerts and Service Updates: NSW and QLD services affected by flooding and extreme weather conditions > Learn more Some locations experience delays due to staff and courier absences caused by COVID. *Please allow extra time during this uncertain COVID and extreme weather conditions period. We appreciate your patience and understanding.
All products are packaged and shipped from Sydney. We are making every effort to minimize the impact to customers and apologize for any inconvenience caused.
In the case of out of stock or back-order items, we'll be in touch to advise as soon as possible.
HOW DO I FIND OUT THE STATUS OF MY PARCEL? We'll send tracking number once StarTrack has updated us your order. Please note that it can take 1-2 business days for tracking information to become available.
TRACK YOUR ORDER > STARTRACK Tracking
If there’s anything we can do to help you, please email us firstname.lastname@example.org or call us 02 9960 7587 (Mon – Fri, 9am – 6pm AEST)