Shipping & Delivery

We’ll begin processing your order once all details are confirmed, especially for first-time customers.


SHIPPING FEES

  • Free shipping for all orders over $99 (Australia-wide).
  • A flat $8.99 shipping fee applies to orders under $99.

If your order contains both ACUVUE and ALCON products and totals less than $99, a temporary system error may result in a double shipping charge ($17.98). Rest assured, we will automatically refund the extra $8.99 to your account right away. 

Because these brands are shipped from separate warehouses, your ACUVUE and ALCON products will arrive in separate packages — ensuring faster delivery at no extra cost to you.

Please note we’re unable to deliver to hotels, resorts, islands, or addresses outside Australia.


LARGE ORDERS

For larger orders, items may arrive in multiple packages, sometimes on different days.


IF YOU'RE NOT HOME

Deliveries are handled by StarTrack and Australia Post.
If no one is available at the time of delivery, your parcel will be redirected to your nearest Australia Post location for secure collection.

To ensure future orders always go to a location that suits your schedule, we highly recommend setting up a free Australia Post 24/7 Parcel Locker. You can choose a convenient location near your home or work and collect your parcel whenever you like.

If collecting from a post office isn’t suitable, our service may not be the best fit, as final delivery decisions rest with the courier to ensure the safety of your order. We appreciate your understanding.

Unclaimed & Returned to Sender (RTS) Parcels
If your parcel is not collected from the post office within the designated timeframe (1-2 weeks), it will be automatically Returned to Sender (RTS). Once the warehouse receives and processes the returned parcel, we will contact you with two options:
  • Redelivery: We can resend your parcel to a verified address for a discounted flat fee of $8.99 (subsidised from the standard $13.75 courier charge).
  • Cancellation & Refund: Alternatively, we can cancel your order and issue a refund for the returned products.


OUR PROMISE

All orders are tracked and traceable for your peace of mind.


DELIVERY TIMEFRAMES

For in-stock items, delivery is typically 3–5 business days after your order is processed and dispatched from our Sydney warehouse (excluding weekends and public holidays).

We don’t offer overnight delivery at this stage.

Please allow extra time during Easter, Black Friday/Cyber Monday, December, public holidays, or extreme weather events.

If an item is out of stock or on back order, we’ll contact you as soon as possible with an update.


TRACK YOUR ORDER

You will receive a Shipping Confirmation email with your tracking number and receipt once your order has been dispatched.
Tracking information may take 1-2 business days to become active.

👉 Track your order via StarTrack
👉 Track your order via Australia Post


NEED HELP?

If you need any help, our friendly team is here for you:
📧 hello@anytimecontacts.com.au
📞 (02) 7257 6562 (Mon – Fri, 9am – 5pm AEST)