Due to the strict safety and health regulations for medical devices, we can only accept returns for unopened, unmarked and sealed boxes of contact lenses within 30 days of delivery.
Please note that when placing the order, the customer acknowledges that they have entered the exact prescription, lens style, brand and colour specification (coloured contacts) as prescribed by their optometrist. We do recommend that you take care in reviewing your order before submitting it. 'Change of mind' returns are not available on these medical items.
1. No refund or exchange can be provided for opened and/or damaged boxes, whether complete or partially used, including the individual packets contained within the 90 day boxes.
We only guarantee your satisfaction with our coloured contact lenses if and only if you have ordered the exact prescription, lens style, brand, and colour specification as prescribed by your optometrist.
4. Please email firstname.lastname@example.org and be sure to include “Return” in the subject line along with your name and reason for the return. Alternatively call us 02 7257 6562, Mon – Fri, 9 am – 6 pm (AEST).
5. Returns are sent to: AnytimeContacts, Attn: Product returns, PO Box 322, Mosman NSW 2088, Australia
Faulty contact lenses are covered by a manufacturer's warranty. All defective lenses will be sent to manufacturer for evaluation. Important to keep all used defective lenses, their blister packs, remaining unopened lenses and box for return. Defective lenses are rare, we may be able to provide a credit or replacement product for confirmed defects. Either a return prepaid envelope will be provided or reimburse postage for defective lenses return.
If you find that you have run out of contacts in the meantime you can place and pay for a new order for the correct product right away.
If there’s anything we can do to help you, please email us email@example.com or call us 02 7257 6562 (Mon – Fri, 9am – 5pm AEST)